Is it possible to merge accounts? - Guild Wars Forums

Holly Herro · Sep 05, 2007, 11:22 AM // 11:22

Ok, when my brother got factions for me, he made a second account. So now I got an account with prophecies+nightfall and a factions account. Is it possible to merge them into 1 account?

Thanks in advance

RTSFirebat · Sep 05, 2007, 11:32 AM // 11:32

To be honest I don't think its possible. Since your brother created a account for Factions.

bsoltan · Sep 05, 2007, 01:28 PM // 13:28

No it is not possible to merge accounts. However ANet support have done it in the past.

You can try by emailing Support however the only way they would possibly do it would be to delete your Factions account and issue you with a new Serial Number which you could then add to your account, so anything you have done/achieved on your Factions account would be lost.

Holly Herro · Sep 05, 2007, 09:59 PM // 21:59

Quote:

Originally Posted by bsoltan

No it is not possible to merge accounts. However ANet support have done it in the past.

You can try by emailing Support however the only way they would possibly do it would be to delete your Factions account and issue you with a new Serial Number which you could then add to your account, so anything you have done/achieved on your Factions account would be lost.

That's exactly what I want. I've achieved nothing on my factions besides a MM and 1 glad point.

So where is the tech support thingy? xD

Nemo the Capitalist · Sep 05, 2007, 10:28 PM // 22:28

what bsoltan said sounds accurate check wiht anet administration with that btw good luck.

glad u wont lose much hard earned time on that account

bsoltan · Sep 06, 2007, 02:17 AM // 02:17

Support links can be found on this page: http://guildwars.com/support/default.php

Holly Herro · Sep 06, 2007, 06:25 AM // 06:25

Quote:

Originally Posted by bsoltan

Support links can be found on this page: http://guildwars.com/support/default.php

Thanks for the help everyone

I'll reply here to see the official result...

Holly Herro · Sep 14, 2007, 02:39 PM // 14:39

Official result..

I was emailed a new CD-key ^^ it took a week and a half but yea. Now I'm happily playing with a sin on my main account..

Response (GM Rachael) 09/06/2007 04:12 AM
Hello,

Thanks for getting in touch to ask about your account.

In order to better assist you with this account-related issue, we will transfer this question to our Account Support Department. An Account Support team member will be in contact with you very shortly.

If you have any further questions, please let us know and we will gladly assist you.

Regards,
The Guild Wars Support Team
~~~~~~~~~~~~~~~~~~~~~~~~~~
Hello Alex,

Thank you for contacting Guild Wars Support.

In order to research your issue further can you provide us with the following information (if applicable):

-- What is the access key associated with your new Guild Wars game account?
-- What are the access keys associated with your preferred Guild Wars game account?

Regards,
Guild Wars Account Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Response (Mandy) 09/11/2007 04:12 PM
Hello,

Thank you for providing that information. I am transferring your ticket to the European team to further assist you. The European support team can also be reached by visiting one of the following Support websites:

http://uk.support.plaync.com/ (UK Support Team)
http://fr.support.plaync.com/ (French Support Team)
http://de.support.plaync.com/ (German Support Team)

Someone will be in contact with you as soon as possible.

Since we are transferring your ticket it will no longer be visible on this product’s support site. You may check the status or update your question by logging into “My Stuff” on one of those websites mentioned above. Your login information will be the same e-mail address and password that you use currently for this product’s support site.

Regards,
US Guild Wars Account Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Response (Alec) 09/11/2007 04:52 PM
Dear Alex,

Thank you for contacting the Guild Wars customer support team. We have received your request in regards to your separate Guild Wars game accounts, and are escalating your ticket to a Senior Account Support Representative to further assist you. Someone will contact you as quickly as possible.

Thanks for your patience.

Kind Regards,
The Guild Wars Support Team
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Dear Alex,,

Thank you for sending us this information.

We have now verified that you have indeed created separate accounts by mistake. To resolve this issue, we would like to make the following ONE-TIME offer of reissuing you the latest Guild Wars access key you used to create an account.

If you accept our offer we will proceed as follows:

- Deactivate the access key of the new Guild Wars Factions Collector's Edition game account
- Issue you with a new and unused Guild Wars Factions Collector's Edition access key which you then can use to upgrade your original game account ~removed~
The game account we deactivate...

...can be reactivated with a new and unused access key of the same campaign (Prophecies, Factions or Nightfall)
...will not lose any characters, items or gold

PLEASE NOTE...

...that it is not possible to transfer characters, gold or items from one game account to another
...that from the time your access key is deactivated you will not have any access to the characters created in this account
...that we will ONLY reissue a new access key for the game account you created most recently

Please reply to this email stating that you understand and accept this offer.

Regards
The Guild Wars Support Team
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Response (Maria) 09/14/2007 07:30 AM
Dear Alex,

Thank you for replying and accepting our offer to reissue your access key.

The My old key here access key you previously sent us will NO LONGER BE VALID.

You are being issued this NEW replacement key my new key here

to add to your Guild Wars game account.

In order to add your access Key to your existing account, please make sure of the following:

- Open the game client
- Click on 'Create Account or Add Access Key'
- Select 'Add the Access Key to an existing Guild Wars account'
- Enter your game password
- Click on 'Next'
- Enter your access key
- Click on 'Next'

NOTE! - We recommend that you keep this e-mail with access key in a safe place for possible future verification purposes.

Kind regards
The Guild Wars Support Team
~~~~~~~~~~~~~~~

So it all turned out good. If anyone else has a problem like this, email them the account names, passwords, what was on the accounts and all CD-keys on the accounts (if you're able to)

Edit:removed account info.

Commander Ryker · Sep 14, 2007, 02:52 PM // 14:52

Thanks for letting us know but you left your email address in (which I edited out). That is a really good way to get your account hacked. You might want to be more careful in the future.

Holly Herro · Sep 15, 2007, 09:09 AM // 09:09

Cool, thanks

Commander Ryker · Sep 15, 2007, 01:44 PM // 13:44

problem resolved

~closed~

Sep 05, 2007, 11:22 AM // 11:22	#1
Holly Herro Jungle Guide Join Date: Dec 2005 Location: Kangaroo-land. Guild: Blades of the Dingo [AUST]	Is it possible to merge accounts? Ok, when my brother got factions for me, he made a second account. So now I got an account with prophecies+nightfall and a factions account. Is it possible to merge them into 1 account? Thanks in advance

Sep 05, 2007, 11:32 AM // 11:32	#2
RTSFirebat The Humanoid Typhoon Join Date: May 2005 Location: UK Guild: Servants of Fortuna [SoF] Profession: R/	To be honest I don't think its possible. Since your brother created a account for Factions. __________________ Guru Event Guide Editor

Sep 14, 2007, 02:39 PM // 14:39	#8
Holly Herro Jungle Guide Join Date: Dec 2005 Location: Kangaroo-land. Guild: Blades of the Dingo [AUST]	Official result.. I was emailed a new CD-key ^^ it took a week and a half but yea. Now I'm happily playing with a sin on my main account.. Response (GM Rachael) 09/06/2007 04:12 AM Hello, Thanks for getting in touch to ask about your account. In order to better assist you with this account-related issue, we will transfer this question to our Account Support Department. An Account Support team member will be in contact with you very shortly. If you have any further questions, please let us know and we will gladly assist you. Regards, The Guild Wars Support Team ~~~~~~~~~~~~~~~~~~~~~~~~~~ Hello Alex, Thank you for contacting Guild Wars Support. In order to research your issue further can you provide us with the following information (if applicable): -- What is the access key associated with your new Guild Wars game account? -- What are the access keys associated with your preferred Guild Wars game account? Regards, Guild Wars Account Support ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Response (Mandy) 09/11/2007 04:12 PM Hello, Thank you for providing that information. I am transferring your ticket to the European team to further assist you. The European support team can also be reached by visiting one of the following Support websites: http://uk.support.plaync.com/ (UK Support Team) http://fr.support.plaync.com/ (French Support Team) http://de.support.plaync.com/ (German Support Team) Someone will be in contact with you as soon as possible. Since we are transferring your ticket it will no longer be visible on this product’s support site. You may check the status or update your question by logging into “My Stuff” on one of those websites mentioned above. Your login information will be the same e-mail address and password that you use currently for this product’s support site. Regards, US Guild Wars Account Support ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Response (Alec) 09/11/2007 04:52 PM Dear Alex, Thank you for contacting the Guild Wars customer support team. We have received your request in regards to your separate Guild Wars game accounts, and are escalating your ticket to a Senior Account Support Representative to further assist you. Someone will contact you as quickly as possible. Thanks for your patience. Kind Regards, The Guild Wars Support Team ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Dear Alex,, Thank you for sending us this information. We have now verified that you have indeed created separate accounts by mistake. To resolve this issue, we would like to make the following ONE-TIME offer of reissuing you the latest Guild Wars access key you used to create an account. If you accept our offer we will proceed as follows: - Deactivate the access key of the new Guild Wars Factions Collector's Edition game account - Issue you with a new and unused Guild Wars Factions Collector's Edition access key which you then can use to upgrade your original game account ~removed~ The game account we deactivate... ...can be reactivated with a new and unused access key of the same campaign (Prophecies, Factions or Nightfall) ...will not lose any characters, items or gold PLEASE NOTE... ...that it is not possible to transfer characters, gold or items from one game account to another ...that from the time your access key is deactivated you will not have any access to the characters created in this account ...that we will ONLY reissue a new access key for the game account you created most recently Please reply to this email stating that you understand and accept this offer. Regards The Guild Wars Support Team ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Response (Maria) 09/14/2007 07:30 AM Dear Alex, Thank you for replying and accepting our offer to reissue your access key. The My old key here access key you previously sent us will NO LONGER BE VALID. You are being issued this NEW replacement key my new key here to add to your Guild Wars game account. In order to add your access Key to your existing account, please make sure of the following: - Open the game client - Click on 'Create Account or Add Access Key' - Select 'Add the Access Key to an existing Guild Wars account' - Enter your game password - Click on 'Next' - Enter your access key - Click on 'Next' NOTE! - We recommend that you keep this e-mail with access key in a safe place for possible future verification purposes. Kind regards The Guild Wars Support Team ~~~~~~~~~~~~~~~ So it all turned out good. If anyone else has a problem like this, email them the account names, passwords, what was on the accounts and all CD-keys on the accounts (if you're able to) Edit:removed account info. Last edited by Commander Ryker; Sep 14, 2007 at 02:53 PM // 14:53..

Sep 05, 2007, 01:28 PM // 13:28	#3
bsoltan Site Contributor Join Date: Dec 2005 Location: UK Guild: [SoF]	No it is not possible to merge accounts. However ANet support have done it in the past. You can try by emailing Support however the only way they would possibly do it would be to delete your Factions account and issue you with a new Serial Number which you could then add to your account, so anything you have done/achieved on your Factions account would be lost.

Sep 05, 2007, 10:28 PM // 22:28	#5
Nemo the Capitalist Desert Nomad Join Date: Aug 2006 Location: Trust me you dont want to know my Chasms of Despair Guild: Zaishen Brotherhood Profession: N/Me	what bsoltan said sounds accurate check wiht anet administration with that btw good luck. glad u wont lose much hard earned time on that account

Sep 06, 2007, 02:17 AM // 02:17	#6
bsoltan Site Contributor Join Date: Dec 2005 Location: UK Guild: [SoF]	Support links can be found on this page: http://guildwars.com/support/default.php

Sep 14, 2007, 02:52 PM // 14:52	#9
Commander Ryker Site Contributor Join Date: Jun 2005 Profession: R/	Thanks for letting us know but you left your email address in (which I edited out). That is a really good way to get your account hacked. You might want to be more careful in the future.

Sep 15, 2007, 09:09 AM // 09:09	#10
Holly Herro Jungle Guide Join Date: Dec 2005 Location: Kangaroo-land. Guild: Blades of the Dingo [AUST]	Cool, thanks

Sep 15, 2007, 01:44 PM // 13:44	#11
Commander Ryker Site Contributor Join Date: Jun 2005 Profession: R/	problem resolved ~closed~